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Patchwork Cutters - Making Cake Decorating Easy...

Terms & Conditions

     All contents copyright © 2014 Patchwork Cutters all rights reserved.

No portion of this service may be reproduced in any form, or by any means, without prior written permission from Patchwork Cutters.



These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. This site is owned and operated by Patchwork Cutters ("the Owner ", "we" or "us"). Patchwork Cutters, Unit 12, Arrowe Commercial Park, Arrowebrook Road, Upton, Wirral, CH49 1AB. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at:


Making a purchase is easy. Just follow these simple steps:

  • Shop our website by browsing through our product range
  • Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
  • Add an item to your shopping basket by clicking the "Add to Basket" button on the product page.
  • Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button.
  • You can continue shopping by selecting the categories at the top of the page.
  • You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Cart" option at the top right on the page.
  • Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible
  • Complete your order by selecting "Checkout" and then follow the steps.

Should you need further assistance with placing an order please contact our Customer Services Team on 0151 678 5053, who will be happy to assist you.


You are able to correct errors on your order up to the point at which you click on ‘Submit Order’ on the Payment Page of our ordering process.

Unfortunately we are unable to amend/change orders once they have been submitted. Therefore if you are unhappy with your order details you will be required to cancel your original order and place a new order with the correct details. You may find there are changes to your delivery timescale and/or the price you pay for the item (as you'll be charged the current selling price on the day you amend or cancel the order).


VAT (Value Added Tax) is charged at the current rate on goods sold within the European Union (EU) in accordance with the law governing members of the European Union. We are obliged to charge VAT on all retail orders delivered to destinations in member countries of the EU. We are able to zero-rate goods to EU trade customers as long as a valid VAT number is provided.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


Credit Card payment is taken when the ‘Pay by Credit Card’ option is clicked on the payment page and will be processed via PayPal.

The description of the goods, services, price, currency, VAT and delivery costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require.


If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge receipt of your order. This does not constitute acceptance of your order. We reserve the right to refuse an order for any reason. You will be notified of the despatch of your order via email. Notification of despatch constitutes acceptance of your order.

Retail purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.


We will deliver worldwide upon receipt of applicable shipping costs.

All orders are normally despatched within two working days subject to payment card authorisation/cleared cheque funds and stock availability.

We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.

We warrant to you that the Goods ordered by you will meet the description as shown on our website. We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes completion of delivery.

Your order from the official Patchwork Cutters online store will be delivered to you in unbranded delivery boxes. Please note that smaller items may be shipped in a jiffy bag.


Occasionally, the delivery of your order may be delayed. This can be for various reasons out of our control such as import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

We will not be held responsible for delays and cancellations where the data supplied by customer is incorrect or inadequate.


You have a right to cancel an order within 7 working days, from date of order. Cancellation must be confirmed to us in writing.

In an event that your order has been despatched, you must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We recommend that all goods returned to us are sent by insured delivery. We reserve the right to arrange collection, in which case you will be responsible for collection charges. No refund or replacement of any payments made in relation to the goods returned will be made until they are back in our possession.


For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

Items purchased via this website must be returned to the address provided in the Delivery and Returns section of the website.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

We are unable to issue a refund or replacement until the goods are back in our possession. A refund will be issued within 15 working days once submitted to our Accounts department. This may be subject to delays during busy periods.

The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

Please note that it could take further 7-10 working days for the refund to appear on your credit card statement depending on the card issuer.

Any tickets purchased for demonstrations, classes, workshops and other events are non refundable.



All rights, including copyright, in this website are owned by or licensed to Patchwork Cutters. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Patchwork Cutters. You may not modify, distribute or re-post something on this website for any purpose.


This Site is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All retail prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Patchwork Cutters or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


Except as required by law, The Owner will maintain the confidentiality of all personal information transmitted to The Owner by the user. Any feedback you provide at this Web Site shall be deemed to be non-confidential and The Owner will have no obligation to protect such information and may use such information in any way it chooses.


The trademarks, logos and service marks ("Marks") displayed on this Web Site are the property of The Owner or other third parties. Users are not permitted to use these Marks without the prior written consent of The Owner or such third party which may own the Mark.


This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and The Owner is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. The Owner provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.


This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.